Public Protection, Complaints & Professional Conduct Reporting Portal

Public Protection, Complaints & Professional Conduct Reporting Portal

This portal is intended for members of the public, practitioners, organisations, employers, government institutions, and other stakeholders who wish to lodge a complaint, report a concern, submit an ethics matter, or request a professional conduct investigation involving a THPASA member or affiliated practitioner.

THPASA is committed to protecting the public, promoting ethical conduct, ensuring professional accountability, and administering complaints in accordance with its governance instruments, principles of natural justice, procedural fairness, and applicable legislation.

Complainant Information

Full Name

Email Address

Telephone Number

Organisation / Institution (if applicable)

Relationship to Matter
Select RelationshipPatient / ClientFamily MemberCommunity MemberTraditional Health PractitionerEmployerGovernment DepartmentHealthcare ProviderAcademic InstitutionResearch OrganisationLegal RepresentativeProfessional BodyOther

Respondent / Practitioner Information

Practitioner Full Name

THPASA Membership / Registration Number (if known)

Practice Name

Province / District / Municipality

Practitioner Contact Number (if known)

Practitioner Category
Select CategoryTraditional Health PractitionerDivinerHerbalistTraditional Birth AttendantTraditional SurgeonStudent PractitionerAffiliate MemberOtherUnknown

Nature of Complaint

Complaint Category
Select Complaint CategoryProfessional MisconductEthical BreachUnprofessional ConductMisrepresentation of Qualifications or StatusConfidentiality or Privacy ConcernDiscrimination or HarassmentExploitation or Financial MisconductBreach of Professional BoundariesGovernance ComplaintMembership Compliance MatterCompetency ConcernPublic Safety ConcernConflict of InterestFraud or DishonestyOther

Severity Classification
Select SeverityLow ConcernModerate ConcernSerious ConcernUrgent Public Protection Matter

Date of Incident (if known)

Location of Incident

Complaint Details

Complaint Summary

Supporting Evidence

Previous Actions Taken

Witness Information (Optional)

Supporting Documents

Accepted file formats: PDF, DOC, DOCX, JPG, JPEG, PNG.

Maximum file size: 25 MB.

Declarations, Consents & Acknowledgements

Before submitting this complaint, please carefully read each declaration below. To proceed, you must tick each checkbox to indicate your acknowledgement, consent, and agreement.

THPASA administers complaints in accordance with its Constitution, governance instruments, Code of Ethics and Professional Practice, Complaints Management Framework, Disciplinary Framework, applicable legislation, and principles of natural justice and procedural fairness.

Declaration of Truthfulness

[acceptance* declaration-truth]
I declare that the information provided in this complaint is true, accurate, complete, and submitted to the best of my knowledge and belief.
[/acceptance]

Declaration of Good Faith

[acceptance* declaration-goodfaith]
I confirm that this complaint is submitted in good faith and is not knowingly false, malicious, frivolous, vexatious, defamatory, or intended to harass, intimidate, or improperly prejudice any person.
[/acceptance]

Consent to Processing of Personal Information

[acceptance* declaration-processing]
I consent to THPASA collecting, processing, storing, using, and retaining my personal information and supporting documentation for purposes of complaint assessment, investigation, ethics review, disciplinary proceedings, governance administration, legal compliance, records management, public protection, and related professional accountability processes.
[/acceptance]

Protection of Personal Information (POPIA)

[acceptance* declaration-popia]
I acknowledge that THPASA will process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), applicable privacy requirements, and the Association's governance, information management, and records retention policies.
[/acceptance]

Administrative Justice and Procedural Fairness

[acceptance* declaration-paja]
I acknowledge that THPASA may conduct administrative, investigative, ethics, disciplinary, appeal, compliance, professional conduct, and related governance processes in accordance with its Constitution, governance instruments, policies, and principles of lawful, reasonable, and procedurally fair administrative action.
[/acceptance]

Referral to Competent Authorities

[acceptance* declaration-referral]
I understand and accept that THPASA may refer matters to appropriate authorities, regulators, law enforcement agencies, courts, statutory councils, professional bodies, dispute resolution forums, or other competent institutions where required by law or where the matter falls outside THPASA's jurisdiction.
[/acceptance]

Confidentiality and Information Management

[acceptance* declaration-confidentiality]
I understand that THPASA will treat complaint information confidentially where reasonably possible, subject to legal obligations, procedural fairness requirements, investigative processes, information sharing obligations, and the rights of affected parties.
[/acceptance]

Cooperation with Investigative and Disciplinary Processes

[acceptance* declaration-cooperation]
I agree to cooperate with any lawful complaint assessment, investigation, review, disciplinary, appeal, ethics, compliance, or professional conduct process and to provide additional information or documentation where reasonably requested.
[/acceptance]

Important Notice

Submission of a complaint does not constitute a finding of misconduct, negligence, wrongdoing, liability, or professional incompetence. All complaints are assessed independently and on their merits in accordance with THPASA governance instruments, applicable legislation, and principles of natural justice and procedural fairness.

THPASA reserves the right to decline, dismiss, defer, consolidate, refer, discontinue, or otherwise manage complaints where appropriate in terms of its jurisdiction, governance framework, available evidence, procedural requirements, or applicable legal obligations.

By selecting the declarations above and submitting this complaint, you acknowledge and accept the terms under which THPASA may receive, assess, investigate, manage, and determine the matter.

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